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Shipping, Returns, & Exchanges

Need to return an item? Click the Returns button below.

*Items will be accepted for return in unused condition for 30 days from the receipt of your shipment, excluding all pet items due to hygienic reasons. 

 

 

Shipping, Returns, & Exchanges

 

Shipping

  • Many of our products are made-to-order (that means just for you!) We will begin processing of your order within 24 business hours of receiving your order, but please allow 1-3 days for the production of your product!
  • Orders are shipped via FedEx Smart Post.
  • You will receive a confirmation email within a few minutes of processing your order, and another email will be sent when your order is released into the warehouse for shipping.

 

Returns

  • If you would like return an item, please click the red button above that says RETURNS.
  • Items will be accepted for return in unused condition with the tags still on, for 30 days from the receipt of your shipment. Note: All pet items are non-returnable due to hygienic reasons. 
  • Fantopia will offer a prepaid return label for your return, after you go through the prompts of the return process. 
  • Upon arrival of return item, you will be credited the product cost (minus return-shipping fees).
  • Please allow 1-2 days to process the return.
  • Refund may take 5-7 days to show on credit card.

 

 Exchanges

We are unable to process "even exchanges," but you can return your product using our standard method above and place a new order for your desired product. You will be credited for your returned product within  7-10 days of receipt (minus return shipping fees.)

  • If you want to exchange an item, start the process by making a return by clicking the red button above that says RETURNS.
  • Items will be accepted for exchange in unused condition with the tags still on, for 30 days from the receipt of your shipment.
  • Fantopia will offer a prepaid return label for your return, after you go through the prompts of the return process. 
  • For the return, you will be credited the product cost (minus return-shipping fees).
  • Please allow 1-2 days to process the return, and refund for product cost will take 5-7 business days to show on your card.
  • At any time, you can place the new order for the correct size, color, or whatever it is that prompted the return to begin with.
  • You will be prompted for payment again for your new order, as your original order will be credited back to you (minus shipping fees) following the receipt in processing of your return package.

 

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